To file a complaint please contact Moneydart Global Services Inc. d/b/a Xpress Money (Moneydart) Customer Service at 1-866-372-3874 before contacting your jurisdiction with a complaint.

After contacting Moneydart Global Services Inc. d/b/a Xpress Money, and in the event we are unable to resolve your complaint, you have the right to contact our regulator in the state in which you reside. Residents of certain jurisdictions may also consider the following:

 

 

Alabama

Online:
www.ago.state.al.us/Page-Consumer- Protection

Hotline:
1-800-392-5658

Telephone Number:
334-242-7335

In Person or U.S. Mail:
Office of Alabama Attorney General Luther Strange
Consumer Protection Section Post Office
Box 300152
Montgomery, Alabama 36130

Alaska

Alaska Department of Commerce, Community, and Economic Development

For complaints and other concerns about money services provided by Moneydart Global Services Inc. d/b/a Xpress Money:

Alaska Department of Commerce, Community and Economic Development Division of Banking and Securities
Money Service Businesses
550 W. 7th Avenue, Suite 1850
Anchorage, AK 99501
Tel: (907) 269-4584
Fax:(907) 269-1066
Email: moneytransmitters@alaska.gov

Arizona

Moneydart Global Services Inc. d/b/a Xpress Money is a licensed money service business with the State of Arizona. If Moneydart is non-responsive and if any consumer has any complaints or concerns about an Arizona Moneydart transaction or authorized delegate, they may contact the Arizona Department of Financial Institutions, 2910 North 44th Street, Suite 310, Phoenix, AZ 85018; Telephone: (800) 544-0708 Fax: (602) 381-1225. An Arizona complaint form may be found at:azdfi.gov/Consumers/Complaints/Forms/ConsumerComplaintForm.pdf.

California

Online:
www.dca.ca.gov/consumer/complaints.shtml

Hotline:
1-800-952-5210

Telephone Number:
800-952-5210

In Person or U.S. Mail:
Department of Consumer Affairs
1625 N. Market Blvd., S300
Sacramento, CA 95834

Colorado

COLORADO DIVISION OF BANKING, COLORADO MONEY TRANSMITTERS ACT CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT, You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about Moneydart Global Services Inc. d/b/a Xpress Money, ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202, Main Office Telephone: (303) 894-2320 Fax: (303) 861-2126 email: DORA_BankingWebsite@state.co.us, website: ww.dora.colorado.gov/dob.

Section 12-52-116, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Connecticut

Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103-1800

Online:
www.state.ct.us/dob

Phone Number:
860-713-6100
Delaware

Delaware Office of State Bank Commissioner
Online:
banking.delaware.gov/

Telephone Number:
302-739-4235

Florida

Moneydart Global Services Inc. d/b/a Xpress Money is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call Moneydart Global Services, Inc. d.b.a Xpress Money at 866-372-3874 or contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399-0376, (800) 848-3792.

Georgia

If you are unable to resolve the issue with Moneydart Global Services Inc. d/b/a Xpress Money, you should file a complaint with the Consumer Financial Protection Bureau (CFPB).
Consumer Financial Protection Bureau (CFPB)
The CFPB is a federal agency established by Congress to protect consumers by carrying out Federal consumer financial laws. Go to the following page on the CFPB's website to learn more: http://www.consumerfinance.gov/blog/now-accepting-money-transfer-complaints/

Idaho

Idaho Department of Finance
Online:
finance.idaho.gov/

Telephone Number:
208-332-8000

Illinois

Moneydart Global Services Inc. d/b/a Xpress Money is licensed under the Illinois Money Transmitter Act. Please contact the Illinois Department of Financial Institutions, toll free at (877) 710-5331 for suspected violation of the Illinois Transmitters of Money Act

Iowa

In Person or U.S. Mail:
Iowa Attorney General Consumer Protection Division
1305 E. Walnut Street
Des Moines, IA 50319
Online:
www.iowa.gov/government/ag/protecting_consumers/index.html<

Telephone Number:
515-281-5926
Hotline:
1-888-777-4590

Kentucky Online:
ag.ky.gov/civil/consumerprotection/complaints/

Hotline:
1-888-432-9257

Telephone Number:
502 696-5389

In Person or U.S. Mail:
Consumer Protection Division
1024 Capital Center Drive
Frankfort, KY 40601
Louisiana Office of Financial Institutions

In Person or U.S. Mail:
Louisiana Office of Financial Institutions
Online:
http://www.ofi.louisiana.gov/

Telephone Number:
888-525-9414

Maine

Maine Bureau of Consumer Credit Protection
Online:
www.credit.maine.gov/

Telephone Number:
207-624-8527
800-332-8529 (ME Only)

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Moneydart Global Services Inc. d/b/a Xpress Money, NMLS ID 1026711 at:

Commissioner of Financial Regulation,
Attention: Consumer Services Unit,
500 North Calvert Street, Suite 402,
Baltimore, Maryland 21202
Walk in hours: 9:00 am – 4:00 pm

You may also contact Maryland via telephone at:
Main telephone number: (888) 784-0136
Consumer Service Unit Phone number: (410) 230-6077

You can also fax to:
Attention: Consumer Services Unit
Fax Number: (410) 333-3866

You can also email/scan your document to: DLFRComplaints-DLLR@maryland.gov

Michigan

Michigan Department of Insurance & Financial Services
Online:
http://www.michigan.gov/dleg

Telephone Number:
877-999-6442

Missouri

Missouri Division of Finance
Online:
www.finance.mo.gov/

Telephone Number:
573-751-3242

Minnesota Online:
www.ag.state.mn.us/consumer/complaint.asp

Hotline:
1-800-657-3787

Telephone Number:
651 296-3353

In Person or U.S. Mail:
Office of Minnesota Attorney General
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
Montana For consumers located in Montana, please contact Moneydart Global Services Inc. d/b/a Xpress Money directly.

New Hampshire

Online:
doj.nh.gov/consumer/complaints/index.htm

Hotline:
1-888-468-4454

Telephone Number:
603-271-3641

In Person or U.S. Mail:
OFFICE OF THE ATTORNEY GENERAL CONSUMER PROTECTION AND ANTITRUST BUREAU
33 CAPITOL STREET
CONCORD, NEW HAMPSHIRE 03301

New Jersey

Online:
www.njconsumeraffairs.gov/ocp/

Telephone Number:
973-504-6200

In Person or U.S. Mail:
Division of Consumer Affairs Office of Consumer Protection
Regulated Business Section
P.O. Box 45028
Newark, New Jersey 07101

North Carolina

The North Carolina Commissioner of Banks Consumer Services Division will accept all questions or complaints from North Carolina residents regarding Moneydart Global Services, Inc. d/b/a Xpress Money at: 4309 Mail Service Center, Raleigh, N.C. 27699-4309 or call (919) 733-3016, Fax (919) 733-691

North Dakota

North Dakota Department of Financial Institutions
Online:
www.nd.gov/dfi/

Telephone Number:
701-328-9933

Oregon

Oregon Division of Finance & Corporate Securities
Online:
www.cbs.state.or.us/dfcs/

Telephone Number:
866-814-9710 (OR Only)

Oklahoma

Online:
www.oag.state.ok.us/oagweb.nsf/ccomp.html

Telephone Number:
405-521-3921

In Person or U.S. Mail:
Office of Attorney General Public Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105

Pennsylvania

Online:
www.attorneygeneral.gov/complaints.aspx?id=451

Hotline:
1-800-441-2555

Telephone Number:
717-787-3391

In Person or U.S. Mail:
Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120

Rhode Island

Online:
www.riag.ri.gov/civil/consumer/

Telephone Number:
401-274-4400

In Person or U.S. Mail:
Office of the Attorney General Consumer Protection Unit
150 South Main Street
Providence, Rhode Island 02903

South Carolina For consumers in South Carolina, please contact Moneydart Global Service Inc. d/b/a Xpress Money directly.
Texas

Moneydart Global Services Inc. d/b/a Xpress Money is licensed under the laws of the State of Texas and by state law are subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Moneydart Global Services Inc. d//b/a Xpress Money should contact the Texas Department of Banking.
If you have a complaint, first contact Moneydart Global Services Inc. d/b/a Xpress Money consumer assistance at 866-372-3874, if you still have an unresolved complaint regarding the company's money transmitter activity, please direct your complaint to: Texas Department of Banking, 2601 N. Lamar Blvd., Austin, TX 78705, phone: 1-877-276-5554 (toll-free), www.dob.texas.gov

Tennessee

Online:
tn.gov/consumer/index.shtml

Hotline:
1-800-342-8385

Telephone Number:
615-741-4737

In Person or U.S. Mail:
Consumer Affairs
500 James Robertson Pkwy
Nashville, TN 37243-0600

Utah

Online:
attorneygeneral.utah.gov/against_fraud.html

Hotline:
1-800-244-4636

Telephone Number:
801-530-6601

In Person or U.S. Mail:
Division of Consumer Protection
160 East 300 South, 2nd Floor
P.O. Box 146704
Salt Lake City, Utah 84114-6704

Vermont

Online:
www.uvm.edu/consumer/?Page=complaint.html

Hotline:
1-800-649-2424

Telephone Number:
802-828-3171

In Person or U.S. Mail:
Consumer Assistance Program
146 University Place
Burlington, VT 05405

Virginia

Online:
www.scc.virginia.gov/bfi/index.aspx

Telephone Number:
800-552-794

800-552-7945 (VA only)

Washington

Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with Moneydart Global Services Inc. d.b.a Xpress Money please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200. To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.

Wisconsin

Online:
www.doj.state.wi.us/dls/ConsProt/newcp.asp

Hotline:
1-800-998-0700

Telephone Number:
608-266-1852

In Person or U.S. Mail:
Department of Financial Institutions
Office of Consumer Affairs
PO Box 8041
Madison, WI 53708-8041

Wyoming Online:
http://attorneygeneral.state.wy.us/consumer.htm

Hotline:
1-800-438-5799

Telephone Number:
307-777-5833

In Person or U.S. Mail:
Wyoming Attorney General's Office
Consumer Protection Unit 123 Capitol
Building Cheyenne, WY 82002